The last two years at TVS Infotech have been a revelation for everyone that has been involved in establishing our identity by way of defining our work culture. For technology companies, and we’re no exception, our most critical resource is our people and when people write code for a living, there is the occasional error that creeps in. These mistakes can be expensive as they get in the way of extending business opportunities, both new and repeat. To stay ahead of the curve, anticipating and eliminating these errors is necessary but this is much easier said than done. Enter CMMI (Capability Maturity Model Integration), a process model that provides a clear definition of the structure and processes an organization should implement to improve customer satisfaction scores. We took a collective decision to pursue a CMMI Level 3 rating and in order to achieve this, we took several steps that brought us closer to our goal of making our customers a happy lot.
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